Refund policy
Returns & Size Exchanges
At RISTY OLIVO, we want you to feel confident with your ring purchase. Eligible returns and size exchanges are available according to the requirements outlined in our Returns Policy.
Eligible items may be returned or exchanged within 60 days of delivery. Please review the requirements below to understand eligibility, exclusions, and the return process.
Helpful Resources
→ Ring Size Guide
→ Contact Us
→ Lifetime Warranty
→ Returns & Exchanges
Eligible Returns
To qualify for a return or exchange:
- Item must be unworn and in original condition
- Item must be returned with original packaging
- Proof of purchase is required
- Return request must be submitted within 60 days of delivery
RISTY OLIVO reserves the right to deny returns that show signs of wear, damage, alteration, or misuse.
Size Exchanges
If your ring does not fit, eligible rings may be exchanged for a different size within the eligible return period stated in this policy.
To qualify:
- Ring must be in like-new condition
- Ring must not be engraved or customized
- Ring must be returned before a replacement is processed
Final Sale Items
The following items are considered final sale and are not eligible for return, exchange, or refund:
- Engraved Rings
- Custom-Made Rings
- Personalized Products
- Special Order Items
- Clearance or Final Sale Products
- Gift Cards
Important Notice Regarding Engraving
Engraved rings are considered custom-made products and are final sale. Once engraving has been added, the ring cannot be returned, exchanged, resized, or refunded. Please review engraving details carefully before placing your order.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Please include:
- Order Number
- Description of the issue
- Photos showing the problem
Our team will review the claim and provide a solution as quickly as possible.
Warranty Support
Issues related to manufacturing defects, materials, or workmanship may be covered under our Lifetime Warranty. Warranty requests are handled separately from returns and exchanges.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing may take 3–10 business days depending on your financial institution
- Original shipping charges are non-refundable unless the return is due to our error
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was received damaged
- The incorrect item was received
- A manufacturing defect is confirmed
Need Help?
If you have questions about returns, exchanges, sizing, or your order, our support team is here to help.