Frequently Asked Questions

Choosing Your Ring

How do I choose the right wedding ring?

Consider your lifestyle, preferred material, ring width, and personal style. Whether you're drawn to the rugged character of whiskey barrel wood, the uniqueness of meteorite, or the timeless appeal of gold, your ring should reflect your story and be comfortable enough for everyday wear.

What ring width should I choose?
  • 4mm–6mm: Sleek and minimalist
  • 7mm–8mm: Most popular for men
  • 9mm–12mm: Bold and statement-making

What are comfort-fit rings?

Comfort-fit rings feature a rounded interior that slides on more easily and provides a more comfortable fit for everyday wear.

Do you offer matching couples' rings?

Yes. Select designs are available in matching men's and women's styles.

Ring Sizing

Do you offer a free ring sizer? 

Yes. We offer a complimentary ring sizer to help you find your perfect fit before ordering. We strongly recommend using it, especially before ordering an engraved ring.

How do I find my ring size?

You can use our Ring Size Guide, visit a local jeweler, or use a ring you already own as a reference.

Do you offer half sizes?

Yes. Most ring styles are available in half sizes.

What if I order the wrong size?

We offer eligible size exchanges within our exchange policy period.

Should I size up or down for comfort-fit rings?

Comfort-fit rings generally fit more comfortably than standard-fit rings. Refer to our sizing guide for specific recommendations.

Can my ring be resized later?

Some materials can be resized, while others cannot. Tungsten, ceramic, and certain specialty materials generally cannot be resized.

Materials & Craftsmanship

What materials do you use?

Our collections feature extraordinary materials including: Meteorite, Whiskey Barrel Wood, Guitar String, Deer Antler, Fishing Line, Moss Agate, Dinosaur Bone, Gold, Silver.

Will the color fade over time?

Properly cared-for rings are designed to maintain their appearance. Natural materials may develop character over time, adding to their uniqueness.

Which material is most durable?

Tungsten carbide is one of the most durable and scratch-resistant materials used in wedding bands.

Are dinosaur bone rings real?

Yes. Dinosaur bone rings feature genuine fossilized dinosaur bone that has undergone mineralization over millions of years.

Is moss agate a real stone?

Yes. Moss agate is a natural gemstone known for its unique green, nature-inspired patterns.

Is deer antler ethically sourced?

Yes. Our antler materials are responsibly sourced and selected for quality and durability.

Are whiskey barrel rings made from real whiskey barrels?

Yes. The wood used in our whiskey barrel collections comes from authentic reclaimed whiskey barrels.

Are meteorite rings real?

Yes. Our meteorite rings feature genuine meteorite material incorporated into the design.

Orders & Customization

Can I customize a ring?

Yes. We offer custom engraving and select customization options on eligible styles.

How long does it take to make a custom ring?

Production times vary depending on the design and level of customization.

Can I change my order after placing it?

If production has not begun, we may be able to modify your order. Contact our team as soon as possible.

Do you offer gift packaging?

Yes. Every Risty Olivo ring arrives in a premium wooden gift box, ready for gifting or keepsake storage.

What is your engraving policy?

Engraved rings are custom-made to order and are strictly non-returnable, non-exchangeable, and non-refundable under any circumstances. Please double-check your engraving details before placing your order. No exceptions.

SHIPPING & DELIVERY 

How long does shipping take?

Standard U.S. shipping typically takes 5–8 business days after your order ships. Expedited options are available at checkout. Transit times are carrier estimates and begin after shipment, not after order placement.

Do you offer free shipping?

Yes. All U.S. orders ship free. International shipping rates are calculated at checkout based on your destination.

Do you ship internationally?

Yes, we ship worldwide. International orders are shipped via USPS, DHL Express, or FedEx depending on your location.

Will I receive tracking information?

Yes. Every order includes a tracking number sent to your email once your order ships.

ORDERS & CUSTOMIZATION

What is your engraving policy?

Engraved rings are custom-made to order and are strictly non-returnable, non-exchangeable, and non-refundable under any circumstances. Please double-check your engraving details before placing your order. No exceptions.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within the return window if they are unworn and in original condition.

Do you offer size exchanges?

Yes. Eligible rings may qualify for a size exchange.

Are engraved rings returnable?

Engraved rings are custom-made to order and are strictly non-returnable, non-exchangeable, and non-refundable under any circumstances. No exceptions.

How do I start a return?

Contact our support team and we will guide you through the process.

Lifetime Warranty

Does my ring include a warranty?

Yes. Every RISTY OLIVO ring is backed by our warranty against manufacturing defects.

What does the warranty cover?

Examples include:

  • Manufacturing defects
  • Material defects
  • Inlay defects
  • Craftsmanship issues

What is not covered?

The warranty does not cover:

  • Normal wear and tear
  • Scratches
  • Loss or theft
  • Accidental damage
  • Third-party modifications

How do I file a warranty claim?

Contact our support team with your order number and photos of the issue.

Ring Care & Maintenance

How should I clean my ring?

Use mild soap, warm water, and a soft cloth.

Can I wear my ring while swimming?

Brief water exposure and cleaning with warm water is safe for your ring. However, avoid prolonged soaking, pools, hot tubs, saltwater, and chlorinated water — especially for rings with mixed-material inlays (meteorite, wood, antler, moss agate, dinosaur bone). Inlays are protected with a resin coating, but harsh chemicals and extended water exposure can still cause damage over time.

Can I wear my ring while working out?

Heavy lifting, manual labor, and impact activities may damage your ring over time.

How should I store my ring?

Store your ring in a jewelry box or soft pouch when not in use.

How often should I clean my ring?

Regular cleaning helps maintain your ring's appearance and longevity.

WOODEN BOX

Is a wooden ring box included with my order?

Yes. Every Risty Olivo ring arrives in a premium wooden gift box, ready for gifting or keepsake storage.

Can I add the wooden box to my purchase?

Yes. Every Risty Olivo ring arrives in a premium wooden gift box, ready for gifting or keepsake storage.

Does my ring come in a wooden box?

Yes. Every Risty Olivo ring arrives in a premium wooden gift box, ready for gifting or keepsake storage.

Is it recommended?

Yes, especially for gifts, proposals, and long-term ring storage.

Still need help?

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