WHAT IS COVERED
Our warranty includes issues related to production and craftsmanship, such as:
- Manufacturing defects
- Material defects
- Loose or defective inlays
- Craftsmanship issues
- Structural defects under normal use
If a manufacturing defect is confirmed, we will repair or replace the item at our discretion.
Important: This warranty does not constitute a refund or return policy. Warranty claims are limited to repair or replacement at our sole discretion and do not entitle the customer to a monetary refund.
WHAT IS NOT COVERED
Our Lifetime Warranty does not cover:
- Normal wear and tear
- Scratches or cosmetic damage
- Bent rings from impact or pressure
- Chips or cracks from accidents
- Loss or theft
- Improper use or abuse
- Water damage from improper care
- Third-party repairs or modifications
NATURAL MATERIAL DISCLAIMER
Many RISTY OLIVO rings feature unique natural materials, including:
- Meteorite
- Whiskey Barrel Wood
- Deer Antler
- Moss Agate
- Dinosaur Bone
- Guitar String
- Fishing Line
Because these materials are natural or organically sourced, variations in color, grain, texture, and pattern are normal and are not considered defects. Each ring is uniquely one of a kind.
WARRANTY CLAIM PROCESS
To submit a warranty claim:
- Contact our support team
- Provide your order number
- Submit clear photos of the issue
- Our team will review your claim
- If approved, we will provide repair or replacement options
All claims are evaluated based on manufacturing defect verification. Please contact us so we can review your case.
OUR PROMISE
A wedding ring represents a lifelong commitment.
At RISTY OLIVO, we are committed to delivering exceptional craftsmanship and support long after your purchase.
We stand behind every ring we create. Our warranty covers manufacturing defects through repair or replacement only—not refunds.